Rebecca Smith

Rebecca Smith Student at Durham College in Oshawa ONStudying Human Resource Managent

My name is Rebecca Smith and I will be graduating in the spring from the Human Resource Management Program at Durham College. My 10 + years of experience in Customer Service in the Marketing field along with the vast skills learned during my time at Durham college make me an exceptional potential employee. The above will allow me to bring to your organization all of the necessary knowledge, skills and abilities and in addition, fresh new and exciting perspectives. As a mature student I offer you the benefits of a newly graduated student with the maturity and life skills which are so important in our current work environment. I am looking to secure a position in an organization where I am able to utilize my talents, both those that have been newly acquired and those acquired during my 10+ years in Customer Service and Supervisory Roles in the Marketing field.

Supervisor of Sales/Client Service at WOOD & ASSOCIATES DMS LTD

January 2000 - January 2008

Trained new client service staff members; many of whom were later promoted. Prepared PowerPoint presentation for Management Team for a Company "Re- Structuring" Committee that was chairman for. Known in the Industry for ability to meet tight deadlines while maintaining an emphasis on quality Entrusted with handling confidential data and proprietary information Supervised a staff of 5 employees to meet the Customer Service needs of the company. Functioned productively within a busy multitasking environment through efficient organization and prioritising of workload. Collaborated with management and employees to contribute to the success of the company Monitored workflow and set priorities based on level of urgency to ensure a high level of productivity

Supervisor of Sales/Client Service at WOOD & ASSOCIATES DMS LTD

January 2000 - January 2008

Trained new client service staff members; many of whom were later promoted. Prepared PowerPoint presentation for Management Team for a Company "Re- Structuring" Committee that was chairman for. Known in the Industry for ability to meet tight deadlines while maintaining an emphasis on quality Entrusted with handling confidential data and proprietary information Supervised a staff of 5 employees to meet the Customer Service needs of the company. Functioned productively within a busy multitasking environment through efficient organization and prioritising of workload. Collaborated with management and employees to contribute to the success of the company Monitored workflow and set priorities based on level of urgency to ensure a high level of productivity

Customer Service Representative at Dye & Durham

January 1995 - January 2000

Responsible for order intake and entry for several areas of company to include; office products, office furniture, corporate supplies, legal supplies/software, name search and registration. Worked closely with sales staff in facilitating all orders. Responsible for staying current on information regarding all above noted areas. Process quotes and orders. Prepare all delivery paperwork and network packages. Monitor order status, expedite all delivery dates and improve dates that do not meet client requested dates. Make order changes and additions with suppliers and update computer system. Participate in weekly review meetings. Work with accounting when required to reconcile invoices. Ensure all customer service work is meeting the needs of the Client.

Assistant Floor Manager/Shift leader at LONE STAR TEXAS GRILL

January 1994 - January 2000

Accountable for labour, costing and scheduling. Handled customer concerns and complaints. Closed restaurant nightly, prepared and reconciled deposit of daily cash amounts

Customer Service Representative at Dye & Durham

January 1995 - January 2000

Responsible for order intake and entry for several areas of company to include; office products, office furniture, corporate supplies, legal supplies/software, name search and registration. Worked closely with sales staff in facilitating all orders. Responsible for staying current on information regarding all above noted areas. Process quotes and orders. Prepare all delivery paperwork and network packages. Monitor order status, expedite all delivery dates and improve dates that do not meet client requested dates. Make order changes and additions with suppliers and update computer system. Participate in weekly review meetings. Work with accounting when required to reconcile invoices. Ensure all customer service work is meeting the needs of the Client.

Assistant Floor Manager/Shift leader at LONE STAR TEXAS GRILL

January 1994 - January 2000

Accountable for labour, costing and scheduling. Handled customer concerns and complaints. Closed restaurant nightly, prepared and reconciled deposit of daily cash amounts

Student at Durham College

January 2011

Human Resource Management Training and Development Recruitment and Selection Organizational Behavior Health and Safety

Student at Durham College

January 2012

Human Resource Management 1 Human Resource Management 2 Training and Development Recruitment and Selection Organizational Behavior for HR Occupational Health and Safety

Durham College

2012 – 2013

Human Resources Management Diploma

Durham College

2011 – 2013

Human Resource Manager

Concentration: Human Resources and Buisness

Dunbarton Secondary School

O.S.S.D. and O.A.C

Concentration: Business

Dunbarton Secondary School

O.S.S.D. and O.A.C

Concentration: Business

St. Mary Catholic Secondary School

1989 – 1993

Award for outstanding achievement in Business

Concentration: OSSD

St. Mary Catholic Secondary School

1989 – 1993

Award for outstanding achievement in Business

Concentration: OSSD

Notre Dame Secondary School

1987 – 1989

Concentration: Business Administration and Management, General

Notre Dame Secondary School

1987 – 1989

Concentration: Business Administration and Management, General

I love to read and am in process of writing a book. I love to go for power walks anywhere outside and spend time with my family and puppy